Return & Refund Policy
At EveryBox, we want you to love your purchase. If for any reason you’re not fully satisfied, you may return your item(s) within 14 days of receiving your order for a refund or exchange, subject to the conditions below.
1. Eligibility for Returns
To be eligible for a return:
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The item must be unused, in the same condition you received it, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Certain items, such as perishable goods, personal care items, or customized products, may not be eligible for return. These will be clearly marked at the time of purchase.
2. Return Process
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Contact us at [Insert Your Email/Contact Page] within 14 days of delivery to request a return.
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We will provide you with return instructions, including the return shipping address.
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Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refunds
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Approved refunds will be processed to your original method of payment within 5–10 business days (depending on your payment provider).
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Shipping fees are non-refundable.
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If you received free shipping, the actual shipping cost may be deducted from your refund.
4. Exchanges
If you wish to exchange an item (for example, size or color), please mention this in your return request. Exchanges are subject to product availability.
5. Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of tracking.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange a replacement or full refund at no cost to you.